Why is my payment refused?

Several reasons can explain a refused payment:
  • Your card has expired
  • You have mistyped your card numbers or security code
  • You have reached your monthly spending limit
  • Your account balance is not sufficient
  • Your bank has refused the payment for another reason
Unfortunately, for security reasons, we don't have access to more details about the transaction and there's nothing more we can do. Please contact your bank to learn more about this transaction.

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